Microsoft Xbox begins rolling out AI-powered chatbot to select users in the US – details here

Microsoft has been testing its AI-powered Xbox chatbot for several months, and now the feature is available to select users. Known as Virtual Support Agent, this artificial intelligence tool helps Xbox players by providing faster and more efficient support for gameplay and console-related issues. According to Microsoft, the chatbot can quickly retrieve information from Xbox support pages to help users find answers to questions about their Xbox consoles and game support.

Reports indicate that Xbox Insiders in the US can access an AI chatbot via support.xbox.com that will help resolve a number of support inquiries related to Xbox games and consoles.

Megha Doudani, senior product manager for Xbox, said, “We appreciate feedback from Xbox Insiders on this preview, and any feedback we receive will be used to improve the virtual support agent,” according to The Verge.

The Xbox AI chatbot appears as an animated AI character or a bright Xbox orb when it responds to users. The feature is part of Microsoft’s broader strategy to bring AI into the Xbox ecosystem. The company is expected to roll out additional AI-driven features for the Xbox platform in the near future.

Xbox AI-powered Virtual Help Desk Agent: How to use

Go to the support page and click “Contact Us”.

Click Ask Our New Virtual Support Agent

A new browser window where you can get answers to your queries.

According to Microsoft, users can interact with the virtual agent via text or voice, and it will provide relevant information to help with their queries. If a virtual agent is unable to resolve the issue, users have the option to request assistance from a live support agent, provided that this is during normal Xbox Support business hours.

There are reports that Microsoft has revealed that Xbox Insiders will be able to switch between two different versions of the virtual support agent. However, the company did not elaborate on the specific differences between the two AI agents. The feature is currently available to Xbox Insiders in the US, but is expected to become more widely available later.