How to get an advance from Telkom: step-by-step instructions

Telkom customers who urgently need airtime but don’t have money can borrow it from their mobile operator and pay later. How do you borrow airtime from Telkom? Here we detail the steps on how to get an advance from Telkom and other important cellular information.

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• How to get an advance from Telkom
• Telkom contact details

As of 2021, the service provider offers telecom services to over 15 million south africans. One of their services is to buy airtime now and pay later. You can borrow airtime from Telkom in a number of ways, helping you stay connected even when you’re tight on cash.

How to get an advance from Telkom

If you are stuck without airtime, here are the different ways to get credit airtime on Telkom regarding the process:

• Method one: Get Telkom USSD pre-airtime credit using your phone’s keypad.
• Method two: Using the Telkom portal to get an emergency airtime advance.
• Method three: Receive an advance through the Telkom app.

How to get a Telkom airtime advance via text message

The most common way is to use the USSD code. Use the following simple steps:

• step 1: Open your camera phone keyboard.
• Step 2: Enter Telkom airtime advance USSD code *180#.
• step 3: Select “emergency top-up” from the menu.
• step 4: Enter amount of airtime you want to buy in advance.
• Step 5: Finish the process by confirming or completing the transition with any prompts.

How to get an advance for airtime on the Telkom app

You can also get a loan at Telkom through their app. Here’s how to do an emergency top-up in the Telkom app:

• Step 1: Download service provider application.
• Step 2: Use your login details log in to your profile.
• step 3: Go to the airtime section and select “emergency replenishment‘or’airtime advance‘.

The cellular service provider also mentions the possibility of purchasing data through Telkom portal but did not outline any steps to do so. The process is supposed to be similar to buying an advance through an app. You can only complete this request by registering in the program and the portal.

Who is eligible for Telkom’s emergency top-up service?

As a customer, you must be eligible for this service before receiving emergency airtime. Here are the terms that determine whether you can use the service:

• You already have prepaid or a Telkom customer to top up.
• You have topped up your account within the last 30 days.
• You were active on Telkom network for 30 or more consecutive days.
• You have successfully registered with RICA.

What can you do if Telkom’s emergency airtime process is not working?

There are times when you can’t get an emergency top-up. In addition to the above requirements, Telkom emergency top-up cancellation may occur if your account is blocked. For questions related to billing, sale or cancellation, you can contact the toll-free helpline 10213.

How much airtime can you get in advance on Telkom?

You can get the following values ​​when you need an emergency top-up from your cellular operator:

• 3.00 rand
• 5.00 rand
• 10.00 rand
• 15.00 rand
• 20.00 rand

How to use airtime advance from Telkom

Once you receive your airtime credit, you can spend it in a variety of ways. You can do the following:

• Download apps, images or videos.
• Do an online broadcast.
• Use all forms of social media.
• Text messages, SMS or phone calls.

Other important information regarding the emergency airtime process

It is important to pay attention to the following terms and conditions regarding the purchase of emergency airtime:

• Customers are charged a service fee of R1.10 per emergency top-up transfer.
• The customer pays a service fee of R1.10 and total airtime or data in advance.
• Telkom may change the cost of the service without prior notice to customers.
• An SMS message is sent to the customer when he has ordered the service.
• Data usage from emergency airtime will incur an “out of bundle” charge of R0.32.
• Emergency recharge can be used for SMS, data and voice transactions.
• You cannot transfer an emergency top-up to another customer.

Can you speak to a customer service agent online?

If you need help and want to avoid lengthy calls to customer service, you can submit your concerns Telkom live chat feature on their website. Customers communicate with a virtual assistant, Tuso, who can help with standard customer issues. For further problems, you can contact the consultant directly.

If you need more help, you can reach out Telkom customer service through the following details:

• SMS line: 081 160 1820
• WhatsApp Self Service: 081 160 1700
• General inquiries: 011 3379 088

Knowing how to get an advance from Telkom will ensure that you never run out of airtime, avoiding any embarrassing or potentially harmful situations. Stay connected even when you’re on a tight budget with your telco’s emergency top-up service, which lets you connect now and pay later.

DISCLAIMER: This article is not sponsored by any third party. It is intended for general informational purposes only and does not apply to specific circumstances. It is not a substitute for professional advice or assistance and should not be relied upon for decision making. Any action you take based on the information presented in this article is at your own risk!

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Source: Korotko News