There is a state complaint about the mass. He received 532 calls last financial year

The child’s lawyer’s office has received 532 requests from the Complaint Last Financial Year, 10% of jumps from the 2023 financial year, According to the financial year of 2024 Released on Thursday. It is also the highest amount of queries that the agency has been in the financial year.

The complaint line, 617-979-8360These are people to express concern or seek public services that the child receives or is entitled to.

Of the 379 people who summoned the complaint of the last financial year, most of them were parents who made 48% of calls, according to the message. Suppliers such as foster parents, mental health suppliers and teachers made 18% of calls. Meanwhile, other relatives, such as grandparents, aunts and uncles, made 14% of calls. People who were listed as “unknown” and “others” made about 9% of calls.

But, since about 2% of children who call the OCA complaint line last financial year, the agency has taken steps to know the children about the hotline, the message said.

According to the report, an extremely low percentage of calls among children is consistent with previous years. The agency points to the lack of knowledge of the children about the hotline as a reason why they rarely call it.

OCA has created a propaganda campaign called the OCA Youth Initiative to provide children who can benefit from the hotline, know about it and how to access it, said in the message.

The project is developed with the initial focus on children in congregation facilities such as group homes and foster care centers.

As part of the project, a poster with a hotline number and OCA information was shown in Congregate Care last summer.

OCA has also taken over a project that found that Massachusetts has 21 state agencies that provide direct services to children who use more than 200 service models and more than 12,000 licensed, contracted or regulated organizations.

In the financial 2024, OCA-Yaka headed a target group with childhood injuries, and also focused on the study of more resources that help people cope with trauma in three key areas: early education and care, K-12 schools and juvenile justice.

A special group has created presentations of panels of state agencies and organizations based on the community to their efforts to support children and families that have been injured.

The results of the panel presentation – which are detailed in the OCA 2023 financial year report – show that the Commonwealth does not have any database of all injuries. Often, organizations create their own suppliers’ own catalogs for their own use, while others rely on several other external catalogs.